What is your return/exchange policy?
We accept returns within 60 days of delivery. To be eligible, items must be unused and returned in like-new condition, with all original packaging, paperwork, and accessories included.
Please note, repurposed goods are non-refundable. For more information, please see here.
Return costs
| Returns | Exchanges | |
|---|---|---|
| UK | £10 | FREE |
| Europe | €5 | FREE |
| Rest of the world | £30 | FREE |
Shipping costs are non-refundable.
As we can only accept returns on items that remain unused, we encourage you to test your luggage carefully at home before taking it on a trip. Here are a few suggestions:
- Take your suitcase for a spin indoors (a carpeted surface works best) to experience the effortless glide of the 360-degree wheels.
- Pack the interior to see how the compression system performs with your typical travel load.
- Keep the combination lock set to 0-0-0 until you’re sure you’d like to keep the suitcase.
- Retain all original packaging - you’ll need it should you wish to return your order.
Once you’re happy with everything, you’re ready to travel with confidence.
Refunds
Refunds are issued once your return has been received and inspected. This may take up to 14 working days from the delivery date.
We’ll process the refund to the original payment method. If your order was paid with a gift card, the refund will be returned as store credit to that same gift card. Refunds cannot be issued to a different payment method.
Exchanges
Each order is eligible for one exchange only. Once your exchange is processed and a new order is created, it cannot be exchanged again.
If you purchased an item during a limited-time promotion, such as Black Friday, the promotional price cannot be applied to exchanges once the sale has ended. Exchanges will be processed at the current price of the item.
Damaged Items
If your product arrives damaged or faulty, please contact us right away so we can resolve the issue as quickly as possible. We strongly recommend inspecting your order upon delivery to ensure everything has arrived in perfect condition.
Can I return my order in-store?
You can return items in person at our Regent Street store in London. Please note this applies only to purchases made directly with us - we cannot accept returns for third-party orders.