How do I start a return?

To initiate a return, please visit our Returns Portal and follow the on-screen instructions.

We provide prepaid return labels for returns sent from the same country to which the order was originally delivered. If you are returning an item from a different location, please contact our customer service team before shipping your return so we can advise on the appropriate process.

Once your return request has been submitted, items must be shipped within 14 days. Requests not completed within this timeframe will be automatically closed.

If you are unable to ship your return within 14 days, please reach out to our team for assistance.